Mystake Casino Troubleshooting: Fix Withdrawals, Deposits, KYC & Site Errors

You tried to cash out your winnings last night, but the withdrawal still shows as “Pending” on the account page. The most common cause is that your verification documents were submitted incorrectly or are still under review.

Withdrawal Remains Pending for Too Long

When you request a payout, the funds sit in a “Pending” status and do not move to your chosen payment method.

• Identity verification (KYC) is incomplete.
• You have an active bonus that requires wagering completion first.
• The payment method you selected has a processing delay.
• Your withdrawal request exceeds the maximum per transaction allowed.
• There is a technical issue with the payment provider.

1. Log in and go to the account or profile section. Open the verification tab to check your document status. If it shows “Pending”, you need to complete KYC before the withdrawal can proceed.
2. Look at your active bonuses. If a bonus is still wagering, you must finish the wagering requirement before a withdrawal is possible. The bonus terms explain what counts toward wagering.
3. Check the withdrawal history. Note the method you chose. Some e-wallets and bank transfers take longer than others; the casino processes them in order.
4. Verify the minimum and maximum withdrawal limits for your payment method. If you requested more than the maximum, split the amount into multiple requests.
5. Ensure your account details, such as your name, match exactly between your casino profile and your payment account. A mismatch blocks the transfer.
6. Cancel the current withdrawal if it has been pending for a long time and re-submit it. Use a different method if options are available.
7. Check your email for any requests from the casino team. They may have sent a document verification request that you missed.
8. Clear your browser cache and cookies, then log in again to see if the status updates.
9. Try the same steps on a different device or browser to rule out a display error.
10. If you use the mobile site, switch to a desktop browser and check the withdrawal page.
11. Contact support only after you have completed all the checks above. Mention your withdrawal ID and the steps you have taken so they can investigate faster.

Identity Verification (KYC) Is Stuck or Documents Get Rejected

You uploaded your ID and proof of address, but the page shows “Documents Under Review” or “Rejected” with no explanation.

• The document photo is blurry, cropped, or has glare on the text.
• The document type you submitted is not accepted for your country.
• The name on the document does not match your casino account name exactly.
• The proof of address is older than the accepted validity period.
• You uploaded the same document twice instead of different ones.

1. Log in and go to the verification section. Look at the status of each document. A rejected file usually shows the reason; note it down.
2. Take a new photo of your passport, driver’s licence, or national ID. Place the document on a flat surface with even lighting. Ensure all four corners are visible and no fingers cover the data.
3. For proof of address, use a utility bill, bank statement, or official government letter. The document must show your full name, current address, and be from the last three months (or whatever period the casino states).
4. Check that your address in the casino profile matches the address on the proof exactly. Even a missing flat or apartment number can cause a rejection.
5. If you made a typo in your name during registration, contact support before uploading. They can update your profile so it matches your ID.
6. Re-upload each rejected document individually. Do not combine two documents into one file unless the instructions say so.
7. If the file size is too large, compress the image or take a lower-resolution photo. Common limits are under 10 MB per file.
8. Use a PDF or JPG format. Some casinos accept PNG, but PDF and JPG are safest.
9. After re-uploading, wait a few minutes. Refresh the verification page to confirm the upload went through.
10. Check your spam folder. The casino may have sent an email asking for additional documents.
11. Contact support if your documents are still under review for several days or if you get no reason for rejection. Provide the document names and the error message you see.

Deposit Left My Bank but Is Not on My Casino Balance

You sent money from your bank or e-wallet, the payment left your account, but the casino balance shows zero or the old amount.

• The payment method you used requires manual confirmation from the casino.
• You entered an incorrect reference number or player ID during the transfer.
• The bank or provider delayed processing; the funds are in transit.
• Your deposit was blocked by a bonus system check or currency mismatch.
• The www.mystakecasino.uk.net payment processor flagged the transaction for security review.

1. Log in and click the deposit history or transaction log. Look for a pending transaction. If it shows “Processing”, the casino has not received it yet.
2. Check your bank or e-wallet statement for the transaction ID and the exact amount. Note the date and time transferred.
3. Verify that you selected the correct deposit method and currency. If you deposited in GBP but your account is set to USD, the funds may be in the wrong wallet.
4. Confirm that your account email address or player ID typed in the bank transfer reference matches exactly. A single wrong digit can cause a delay.
5. Clear your browser cache and cookies, then reload the deposit page to see if the balance updates automatically.
6. Log out of the casino and log back in after 10 minutes. Sometimes the system updates on next login.
7. Try making a small test deposit through the same method to see if it arrives. If it does, the previous deposit likely had a clerical error.
8. If you deposited by bank transfer, keep a screenshot of the sent payment. This helps the team locate the funds.
9. Check if the deposit triggered a bonus. If yes, the bonus may need to be activated before the deposit reflects, or it may appear in the bonus balance only.
10. Contact your payment provider to confirm the transaction was successful and not on hold. Ask for the destination details they sent the money to.
11. Contact support only after you have the transaction ID and payment proof ready. Explain that the amount left your account but is not showing in the casino balance, and attach the screenshot.

Site or Games Will Not Load on My Phone

You open the casino in your phone browser, but the page stays white, shows a spinning wheel, or games crash on launch.

• The browser or phone operating system is outdated.
• Your internet connection is unstable or slow.
• JavaScript or cookies are disabled in the browser settings.
• The phone memory or storage is low, and the browser cannot run the games.
• A DNS or cache issue on the phone prevents the site from loading properly.

1. Close all open browser tabs and restart the browser app completely. Then reopen the casino homepage.
2. Check your internet signal. Switch from Wi-Fi to mobile data or vice versa to see if the problem is network-related.
3. Clear the browser cache and cookies for the casino domain. On most phones, go to browser settings > site data > clear for this site.
4. Update your browser to the latest version via your app store. An outdated browser may not support the casino’s software.
5. Ensure JavaScript is enabled in the browser settings. Most games require it to run.
6. If your phone is running low on storage, delete unused apps or files. Low memory can crash the graphics required for slots and live games.
7. Try a different browser on the same phone. For example, switch from Safari to Chrome or vice versa.
8. Disable any ad-blocker or content blocker you have installed. These extensions often block casino scripts.
9. Restart your phone completely. A fresh boot clears temporary glitches that stop pages from loading.
10. Check if the casino website is accessible from another device on the same network. If it works, the problem is your specific phone.
11. Contact support if the site still does not load after all steps. Tell them your phone model, browser name, and the exact error message or screen behaviour you see.

Quick Reference

The table below shows each common problem, its usual cause, and the first check you should perform.

Most withdrawal delays happen because the player did not complete verification first. Checking your verification status before requesting a payout saves time. A rejected KYC document is usually fixed by taking a clear, well-lit photo with full edges visible. Deposits that leave the bank but do not arrive are nearly always a clerical error in the reference number; having the transaction ID ready is essential. Mobile loading issues often stem from a full phone cache that can be cleared in minutes. Understanding these patterns helps you solve recurring problems faster.

One practical tip that prevents most of these problems: always complete your identity verification immediately after creating an account, before you make your first deposit.